Cancellation and Refund Policy

Last Updated: June 2026

Introduction

At AstroFnQ (“we,” “our,” or “us”), we strive to provide a professional and transparent experience for all users. This Cancellation and Refund Policy explains the terms governing cancellations, rescheduling, refunds, and related matters for any paid services, consultations, reports, or digital offerings provided through our website.

By purchasing any service from AstroFnQ, you agree to the terms outlined in this policy.

Scope of This Policy

This policy applies to:

  1. Online consultations
  2. Vastu guidance sessions
  3. Numerology consultations
  4. Tarot reading sessions
  5. Palmistry consultations
  6. Face reading consultations
  7. Aura analysis sessions
  8. Chakra balancing consultations
  9. Digital reports
  10. Personalized guidance services
  11. Any other paid services offered through AstroFnQ

Booking Confirmation

A booking is considered confirmed only after:

  1. Successful payment processing, and
  2. Receipt of a confirmation email, message, or booking acknowledgment from AstroFnQ.

Users are responsible for providing accurate contact information during the booking process.

Cancellation by the User

Cancellation More Than 24 Hours Before the Scheduled Session

If a cancellation request is submitted at least 24 hours before the scheduled appointment, the user may be eligible for:

  1. Rescheduling the appointment, or
  2. A refund, subject to payment gateway deductions and applicable administrative charges.

Cancellation Within 24 Hours of the Scheduled Session

Cancellation requests made within 24 hours of the scheduled consultation may not be eligible for a refund.

However, AstroFnQ may, at its sole discretion, allow one-time rescheduling based on availability.

No-Show Policy

If a user:

  1. Fails to attend the scheduled session,
  2. Is unavailable at the agreed consultation time, or
  3. Does not respond within a reasonable period during the appointment window,

the session may be treated as completed and no refund will be provided.

Rescheduling requests in such cases are subject to management approval.

Rescheduling Policy

Users may request rescheduling by contacting us before the scheduled appointment.

Rescheduling is subject to:

  1. Availability of time slots
  2. Operational feasibility
  3. Advance notice requirements

AstroFnQ reserves the right to limit repeated rescheduling requests.

Digital Reports and Personalized Services

Due to the customized nature of digital reports and personalized guidance services:

  1. Orders that have already been prepared, generated, delivered, or substantially processed are generally non-refundable.
  2. Once work on a personalized report has begun, cancellation may not be possible.

Examples include:

  1. Numerology reports
  2. Personalized Vastu analysis
  3. Customized Tarot interpretations
  4. Aura assessment reports
  5. Palmistry analysis reports
  6. Other individualized digital deliverables

Refund Eligibility

Refund requests may be considered in circumstances such as:

  1. Duplicate payments
  2. Accidental multiple transactions
  3. Technical issues resulting in non-delivery of services
  4. Failure to provide the purchased service due to reasons solely attributable to AstroFnQ

Each refund request will be reviewed individually.

Non-Refundable Situations

Refunds will generally not be issued for:

  1. Change of mind after purchase
  2. Dissatisfaction based on personal expectations
  3. Subjective disagreement with interpretations or guidance
  4. Failure to attend a scheduled consultation
  5. Incorrect information provided by the user
  6. Delays caused by the user
  7. Services already delivered
  8. Completed consultations
  9. Personalized reports already prepared or delivered

Processing of Refunds

Where a refund is approved:

  1. Refunds will be processed through the original payment method whenever possible.
  2. Processing times may vary depending on payment providers and financial institutions.
  3. Typical processing periods range from 5 to 15 business days.

AstroFnQ is not responsible for delays caused by banks, payment gateways, or financial institutions.

Cancellation by AstroFnQ

AstroFnQ reserves the right to cancel or reschedule appointments due to:

  1. Technical issues
  2. Emergency circumstances
  3. Unavailability of consultants
  4. Operational reasons
  5. Force majeure events

In such cases, users may be offered:

  1. Rescheduling, or
  2. A full refund where appropriate.

Force Majeure

AstroFnQ shall not be liable for delays, interruptions, or cancellations caused by circumstances beyond reasonable control, including:

  1. Natural disasters
  2. Internet outages
  3. Power failures
  4. Government actions
  5. Public emergencies
  6. Technical infrastructure failures

Payment Disputes and Chargebacks

Users are encouraged to contact AstroFnQ directly before initiating chargebacks or payment disputes.

Fraudulent or abusive chargeback claims may result in:

  1. Suspension of services
  2. Restriction of future bookings
  3. Additional verification requirements

Limitation of Refund Rights

AstroFnQ provides educational, spiritual, and guidance-based services. Outcomes, interpretations, and experiences may vary from person to person.

Refund requests based solely on dissatisfaction with subjective guidance, opinions, symbolic interpretations, or personal expectations are generally not eligible for refunds.

Changes to This Policy

We reserve the right to modify or update this Cancellation and Refund Policy at any time.

Changes become effective immediately upon publication on the website.

Continued use of AstroFnQ services after policy updates constitutes acceptance of the revised policy.

Contact Us

For cancellation, rescheduling, or refund-related inquiries, please contact:

AstroFnQ
Email: support@astrofnq.com
Website: https://astrofnq.com

By purchasing any service from AstroFnQ, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.